Operations Manager (Venue/Event)

Responsibilities:

• Manage daily venue/event operations to ensure smooth and efficient service.
• Lead, supervise, and motivate staff to achieve team goals and maintain high service standards.
• Handle customer enquiries, feedback, and complaints professionally.
• Coordinate event setup, scheduling, and logistics with clients and vendors.
• Ensure safety procedures and emergency protocols are followed at all times.
• Prepare reports, schedules, and operational documents using Microsoft Office.
• Monitor staff performance and provide training or guidance when needed.
• Maintain overall guest satisfaction.
• Support management in improving operational processes and customer experience.

Requirements:

• Relevant working experience in Venue/Event/ Hospitality Management, customer service or related fields.
• Strong leadership abilities with proven t...