Job Description

JOB DESCRIPTION

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Job Summary:

The Operations Manager will be responsible for overseeing day-to-day service delivery operations, ensuring SLA compliance, optimizing resource utilization, and driving continuous improvement across client engagements. This role requires strong leadership, analytical thinking, and stakeholder management skills to ensure high-quality service and operational excellence.

Knowledge, Skills, and Abilities:

  • Excellent interpersonal and stakeholder management skills.
  • Knowledge of operational metrics and performance tracking.
  • Ability to identify process inefficiencies and implement ...

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