Operations Manager

As a Care Experience and Coordination Manager you will lead and guide a team of Care Experience Coordinators that support Blooms DigitalHealthandHomeCare Services. In this leadership role you will optimize the effectiveness and efficiency of the team, creating an environment that is conducive to individual and team growth through coaching, mentoring and engaging staff. You will drive your team's effectiveness on supporting Bloom’s mandate of providing patients, families, Care Pro’s, and Partners with the Best Care Experience in the Home Health Care Sector.

Primary Duties:

Intake Coordination and CarePro/Client Management:

1. Develops master schedule and manages ongoing staffing needs, while ensuring an appropriate match between client and the abilities/restrictions of field staff (client satisfaction calls within 24 hrs of first shift)
2. Communicate with field staff and your team of coordinators to ensure excellent customer service to all clients <...