Operations Manager

The Opportunity:

Reporting to the Director, Shared Services, the Operations Manager leads the optimization of workflows, elimination of operational bottlenecks, and execution of process improvement initiatives across Procom’s staffing operations. This role owns the delivery of enterprise process improvement, data-driven analysis, and middle- and back-office technology enablement initiatives that improve efficiency, accuracy, and scalability.

The Role:

The Operations Manager leads a team of professionals responsible for process optimization, implementation and technology enablement, ensuring all initiatives are delivered effectively, aligned with business priorities, embedded and operationalized across the organization.

This leader drives root cause analysis, continuous improvement, and business rule governance, ensuring process issues identified through reporting, declines, and workflow reviews are resolved through actionable, measurable soluti...