Operations Manager

Operations Manager

Our client is making breakthroughs in helping people improve their health through nutrition. Their platform is used primarily by healthcare providers who work with conditions like diabetes, hypertension, and obesity, and they have published peer-reviewed papers quantifying the health improvements achieved by their users.

They are seeking an Operations Manager responsible for ensuring efficient operations through the development, implementation, and maintenance of systems and processes. The role requires strategic thinking, attention to detail, and a focus on data-driven insights to enhance operational efficiency. Key responsibilities include managing remote offshore teams, ensuring adherence to KPIs (Access Time, Handling Time, Productivity, Cost Management), and addressing staffing and scheduling in a 24/7 environment. The Operations Manager will proactively identify risks and implement solutions to improve business outcomes with minimal...