Operations Manager

Location: CHANEL Flagship Boutique (in Yorkville)

Reports to: Boutique Manager - Fashion

Contract: Full‑time and contract position (18 months – July 2026 – January 2028)

Your role @ Chanel

To oversee and direct the operations functions for the Boutique to maximize productivity. The Operations Manager will be the expert on Standard Operating Procedures, systems/tools and ensuring the smooth running of operations to enable the ultimate client experience.

Your Impact @ Chanel

Customer Experience / Customer Relationship

• Build, maintain and follow through on strong client relationships, responding promptly and appropriately to all internal and external queries via telephone, email, or mail.
• Assist on the sales floor as needed, applying CHANEL standards of customer service including welcoming clients, presenting new collections, escorting clients to ...