Operations Manager

Description

The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Oversee end-to-end operations for the telecom collections process.

• Ensure achievement of collection targets and adherence to SLAs.

• Develop and implement strategies to improve recovery rates and reduce delinquency.

• Monitor team performance, provide guidance to Team Leaders, and drive operational excellence.

• Manage client relationsh...