Job Description

Own daily end-to-end operations: inventory, fulfillment, people, and SOP compliance for high-volume 18K gold e-commerce.

Key Duties:

  • Manage warehouse + inventory accuracy (receiving, storage, reconciliation)
  • Run order fulfillment (pick/pack/ship), hit daily SLA, reduce RTS/packing errors
  • Enforce packing controls
  • Handle returns/claims verification and restocking/write-offs with Finance/CS
  • Lead ops team: scheduling, coaching, discipline, attendance tracking
  • Improve processes, report KPIs weekly

Requirements

Qualifications (Must-Have)

  • 3–5+ yrs in e-commerce/warehouse/logistics ops
  • Strong people management + process discipline
  • Good in Excel (Pivot tables, VLOOKUP/XLOOKUP, basic formulas, data cleaning)
  • Comfortable using Shopify/inventory tools and working with high-value inventory

Work Location: In person

Job Types: Full-time, Permanent

...

Ready to Apply?

Take the next step in your AI career. Submit your application to Confidential today.

Submit Application