Operations Manager

Key Responsibilities:

• Define and drive strategic initiatives for improving service offerings and customer support.
• Manage day-to-day operations to enhance cost control, profitability, quality, productivity, and efficiency.
• Identify and resolve operational issues related to quality audits and customer feedback.
• Lead Kaizen efforts to define key quality metrics and improve sigma quality levels.
• Collaborate with Client Relations leadership to ensure delivery commitments are met and proactively improve productivity.
• Develop and coach a cohesive operations leadership team.
• Provide training, feedback, and support to hourly employees to meet objectives and customer requirements.
• Coordinate with all departments to align master production schedules with company volume expectations.
• Develop detailed business cases and financial models for proposed operations improvement initiatives.
• Oversee the...