Operations Manager

About us

Nationwide Group is the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia.

We operate nationally and focus on teamwork, safety, and delivering reliable service. We aim to provide a respectful and inclusive workplace for all employees.

Our Towing Operations team manages a national network of towing and transport providers, delivering safe, efficient and high-quality services to councils, insurers, fleet customers and the general public. We are committed to operational excellence, contractor partnerships and customer satisfaction.

About the role

As Operations Manager, you will lead the performance of our towing, transport and fleet operations through the coaching and support of Service Delivery Managers.

You will ensure operations are safe, efficient and profitable, meeting KPIs, contractual obligations and legislative require...