Job Description

Experience - 8 to 10 years

Location – Hyderabad

  • Provide support as per the scope with dedicated onsite team who will provide
  • support to end users for their technical issues – Problem management, Incident

Management, Change Management

  • Understand and identify the different types of managed elements i.e. IP phones, Voice

gateways, Voice Recorder & Application i.e. CTI, LCM

  • Provide information on inventory of the elements hosted at Customer premises as
  • required
  • Ensure details are captured and tracked related to activities performed by onsite team, and

ensure handover to next shift person, during shift rotation time is done

  • Ensure support for the Customer's Contact centre devices, any other support as required

by other team.

  • Coordinate with various user functions for requirement gathering and...

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