Operations Manager

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results.

About the Job

We’re searching for an Operations Manager to direct and manage all operational activities for certain programs while contributing to the campus’s overall strategic direction. This role will execute day-to-day operational activities, including managing Key Performance Indicators (KPIs), managing Service Levels, and coaching and recruiting Team Leaders.

Responsibilities

• Ensure proper planning, staffing, and direction of the operational functions.


• Manage and supervise teams.


• Ensure proficient training, professional development, and employee engagement to prepare, grow, and retain employees.


• Man...