Job Description

Overview

The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency.

Responsibilities

  • Assist in the Front Office with managing the Front Office operation, in addition to providing support to other departments in the hotel (F&B, Housekeeping, and Engineering)
  • Provide strong lobby presence to assist front desk agents and guest
  • Provide all aspects of shift coverage in F&B operations as needed
  • Balance the hotel room type inventory
  • Ensure all areas of the lobby, Mezzanine level and F&B operations are functioning to Paramount standards ( cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards)
  • Monitor and action Nor 1 upsell program
  • Handle guest’s special requests and customer complaints during shift.
  • Perform all other front...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to Highgate today.

    Submit Application