Job Description
Function: Operations
Location: Bengaluru (WFO)
Employment Type: Full-time
Designation: Assistant Manager / Manager
About the role:
We are seeking a dynamic and strategic Assistant Manager / Manager to lead our backend operations (voice and non-voice) across multiple processes. This role is pivotal in driving operational excellence, leading high-performing teams, ensuring SOP adoption and compliance, and building scalable and efficient processes that align with MediBuddy's growth and service delivery goals.
Language Desired - English and Any 2 from (Kannada, Telugu, Tamil or Malayalam)
Key Responsibilities:
Team & Performance Management:
Location: Bengaluru (WFO)
Employment Type: Full-time
Designation: Assistant Manager / Manager
About the role:
We are seeking a dynamic and strategic Assistant Manager / Manager to lead our backend operations (voice and non-voice) across multiple processes. This role is pivotal in driving operational excellence, leading high-performing teams, ensuring SOP adoption and compliance, and building scalable and efficient processes that align with MediBuddy's growth and service delivery goals.
Language Desired - English and Any 2 from (Kannada, Telugu, Tamil or Malayalam)
Key Responsibilities:
Team & Performance Management:
- Lead, mentor, and manage multiple teams across voice and non-voice operations
- Drive team performance by tracking key metrics such as SLA adherence, AHT, ac...
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