Operations Manager

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

An Operations Manager's Tasks include but not limited to:
Weekly Quadrad Coaching for BDM & Carebay (1st month)
1 Quadrad Coaching for Regular Teams/Month
Facilitate Call Listening Session with TR, TL's, BE weekly
Facilitate weekly staffing call with capacity planners
Keeps track of assets and seats inventory and presents it to the SOM & Director
Ensures the shift managers closely monitor BDM and Carebay then ensure completion of necessary progression, or graduation from the project
Plans out timely execution o...