Operations Manager

Purpose: The Operations Manager ensures client satisfaction by overseeing the operations of lines of business under management in a way that drives employee engagement while achieving program-wide financial goals.

This is to be done in accordance with the company’s mission, vision, and core values.

The Operations Manager reports to the Director of Operations.

Core Tasks:  Draft and/or review role definitions for all positions under management on a quarterly basis to set and communicate expectations.

Conduct ClearSource leadership training for new leaders and regularly review this model with all leaders under management.

Design and promote high visibility of key performance indicator (KPI) reports which monitor progress toward program goals for production- and supervisor-level staff.

Update the People Analyzer for direct reports weekly.

Conduct a weekly team meeting with direct report leaders to: Review ...