Operations Manager (Palawan)

Duties and Responsibilities:

• Manages first-line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues
• Ensures client and corporate service, quality and contribution goals are met. Ensures that financial, metric and associate satisfaction goals are met
• Provides leadership and management to associates
• Provides training and development opportunities for supervisory team
• Coaches and mentors team supervisors
• Regularly conducts supervisor team meetings
• Supervises multiple teams for one or more clients

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Qualifications - Experience

• We're looking for someone who is already a seasoned OM with proven experience in amanaging metrics
• Talent must be willing to work onsite in Puerto Princesa
• Candidates must have at least 2-3 ye...