Job Description

Posted Tuesday, June 23, 2026 at 8:00 a.m.

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long‑term partnerships and empowering our people to drive positive change.

About the Job

We’re searching for an Operations Manager to direct and manage all operational activities for certain programs while contributing to the campus’s overall strategic direction. This role will execute day‑to‑day operational activities including managing Key Performance Indicators (KPIs), managing Service Levels and coaching and recruiting Team Leaders.

This position is for an overnight shift, candidates must have full availability to work overnight hours to be considered for the role.

As Operations Manager, You Will

  • Ensure proper planning, staffing and direction of the operat...

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