Job Description
Job Description
Oversee daily operations across Front Office, Housekeeping, Food & Beverage, Guest Relations, and Banquet functions. Ensure the highest standards of guest satisfaction and hospitality are consistently maintained. Monitor operational efficiency and service quality across all departments. Coordinate with department heads to ensure seamless guest experiences. Handle guest feedback, complaints, and service recovery in a professional manner. Ensure compliance with SOPs, hygiene standards, and safety regulations. Supervise and support wedding events, corporate functions, and special occasions. Conduct regular operati...
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