Operations Manager

Job Title: Operations Manager

Department: Operations / Service Delivery

Location: Hybrid – Manila

Employment Type: Full-time

Reporting To: Program Director / Head of Operations

Role Overview

We are seeking an experienced Operations Manager to lead service delivery within a BPO/shared services environment. This role is responsible for driving operational performance, managing client expectations, leading high-performing teams, and ensuring delivery against service level agreements (SLAs), quality standards, and business objectives.

The ideal candidate combines strong people leadership with data-driven decision-making and a continuous improvement mindset.

Key Responsibilities

Operational Delivery

• Oversee day-to-day operations to e...