Job Description

Overview

Company Description
Sutherland is seeking an attentive and goal-oriented person to join us as an Operations Manager . We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Responsibilities

  • Managing Cluster/Community Performance
  • Complete weekly coaching sessions and call audits.
  • Complete weekly huddles and come up with Team strategy to achieve operational goals.
  • Partner with Operations Manager on Continuous Improvement activities, training and action plans.
  • Client advocate
  • Accomplish weekly deliverables, such as:
  • Coaching compliance inclusive of RCAs and action Plans
  • Team attendance infractions insights thru internal Sutherland attendance tool.
  • Provide ideas that can help the client improve their...

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