Operations Manager

We are conducting a confidential search for a seasoned Operations Manager to lead and scale complex, multi-client operational delivery within a high-growth, distributed services environment. This role requires a strategic operator with deep experience in BPO or shared services, capable of building scalable frameworks, leading large remote teams, and driving operational excellence.

Key Responsibilities

Operational Leadership

• Own end-to-end operational performance across multiple service lines and delivery teams.
• Define and implement governance models, operational standards, and performance frameworks.
• Establish and monitor KPIs, SLAs, and reporting mechanisms to ensure accountability and visibility.

Service Delivery & Execution

• Ensure consistent, high-quality service delivery across accounts and teams.
• Act as the senior escalation point for operational challenges and performance issues....