Job Description

Key Responsibilities:

  • Develops and implement strategic initiatives in order to improve operational processes, aligned to the SSA Operations strategy
  • Overall responsibility for quality, timeliness, and profitability of data collection in the Research Division
  • Oversees the rollout and full implementation of relevant global processes within operations
  • Manages the Field, CATI, Coding, and Quality Control teams to ensure delivery of KPIs
  • Ensures teams are suitably resources with skilled staff, and with appropriate training
  • Monitor financial KPIs to ensure meeting (or beating) budgets set
  • Provide guidance on how to improve performance versus budget by adopting efficiency initiatives including software and technology
  • Act as a trouble-shooter in dealing with particular project issues and problems
  • Adheres to policies and procedures, acting as an advocate throughout the Operations teams
  • Provides support a...

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