Operations Manager

About the Role

We are looking for a hands‑on and strategic Operations Manager to lead our end‑to‑end operational execution in the Philippines, covering Merchant Happiness (Customer Operations) and Operational processes.

This role is critical in ensuring excellent merchant experience while maintaining efficient operational workflows, vendor coordination, quality control, and performance management. You will lead frontline teams, manage processes and escalations, and work closely with cross‑functional stakeholders to scale operations sustainably in a fast‑growing environment.

Key Responsibilities

Merchant Happiness & Customer Operations

• Lead and manage the Merchant Happiness (MH) team to deliver excellent customer experience across all touchpoints.
• Conduct regular briefings, shift planning, and workforce scheduling to ensure optimal coverage and service levels.
• Develop and maintain knowledge management, includi...