Operations Manager

Our client is seeking an experienced Operations Manager to lead their Durban branch. This role is ideal for a candidate with strong operational leadership, multimodal logistics expertise and a proven track record in delivering excellent client service and operational efficiency.
The successful candidate will have the opportunity to influence operational strategy, drive process improvements and foster a high-performing team culture, ensuring the branch meets its financial and service objectives. 
Responsibilities: 

• Lead, manage and motivate operational staff, ensuring proper structure, staffing and succession planning.
• Maintain high service standards to prevent business loss and maximize client satisfaction.
• Keep clients informed about shipment status and provide prompt, courteous service.
• Resolve client complaints efficiently and engage personally when required.
• Conduct regular client visits to ensure service excellence and retention.