Job Description
Operations Manager (Financial Services – Insurance)
The OM will support the overall effective operational delivery of managing complex customer complaints, to meet internal and client-led demands by demonstrating strong leadership, operational and management capability.
Job Responsibilities
People Management
Managing performance and achievement of Team Leader KPIs
Articulate with clarity to the Team Leaders the business expectations and support them with the creation and execution of their operational plan
Ensure daily huddles are prepared and held
Leave/Absence Management ensuring required resourcing is available as per SLA
Disciplinary & HR-related matters are attended to in line with company policy and protocols
Create and drive team motivation
Reward & Recognition is part of the operational rigor
Incentive programmes are aspirational, structured, and well communicated to align with operational delivery
Encourage cross-functional collaboration
...
The OM will support the overall effective operational delivery of managing complex customer complaints, to meet internal and client-led demands by demonstrating strong leadership, operational and management capability.
Job Responsibilities
People Management
Managing performance and achievement of Team Leader KPIs
Articulate with clarity to the Team Leaders the business expectations and support them with the creation and execution of their operational plan
Ensure daily huddles are prepared and held
Leave/Absence Management ensuring required resourcing is available as per SLA
Disciplinary & HR-related matters are attended to in line with company policy and protocols
Create and drive team motivation
Reward & Recognition is part of the operational rigor
Incentive programmes are aspirational, structured, and well communicated to align with operational delivery
Encourage cross-functional collaboration
...
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