Job Description

Operations Manager (Financial Services – Insurance)

The
OM
will support the overall effective operational delivery of managing complex customer complaints, to meet internal and client-led demands by demonstrating strong leadership, operational and management capability.

Job Responsibilities

People Management

  • Managing performance and achievement of Team Leader KPIs
  • Articulate with clarity to the Team Leaders the business expectations and support them with the creation and execution of their operational plan
  • Ensure daily huddles are prepared and held
  • Leave/Absence Management ensuring required resourcing is available as per SLA
  • Disciplinary & HR-related matters are attended to in line with company policy and protocols
  • Create and drive team motivation
  • Reward & Recognition is part of the operational rigor
  • Incentive programmes are aspirational, structured, and well communicated to align w...

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