Operations Manager

Role : Operations Manager (Customer Service and Billing/ Technical Support / Sales and Retentions)

Location : Kingsmead

Times: Full-Time (45 hours per week)

Shifts
: Monday to Sunday (8am – 8pm) on a rotational basis, including weekends and bank holidays

Job Summary

We are a people orientated business that provides outsourced contact centre solutions and specializes in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment displays our passion to create a great place for our people to work and it is teamwork that drives our success.

Job Purpose:

As an Operations Manager, you will play a pivotal role in driving operational excellence within our Customer Service division. You'll lead, develop, and inspire multiple teams to deliver a world-...