Operations Manager

Key purpose:

To deliver all operational and commercial performance metrics across your business stream through the management of Our company, ultimately delivering revenue, gross margin, and all KPIs while driving and developing an effective culture.

Duties and responsibilities:

• Achieve all operational KPIs across the business stream to ensure contractual obligations are met as a minimum including (but not limited to) delivery of hours, auditory/compliance requirements and customer satisfaction targets.
• Manage the day-to-day client relationship at operational levels ensuring high levels of Client Satisfaction
• Lead, develop, motivate and coach the organisations Coaches enabling them to lead and manage their Advisors to deliver a superior level of service.
• Partner with HR to analyse Employee Satisfaction feedback and develop strategic plans to minimise attrition and absence and maximise engagement by building a fun and reward...