Job Description
We are working with one of the leaders in their field to assist them in the search for an inspirational Contact Centre Senior Operational Manager who has a demonstrable background in leading back office Customer Contact operations.
Location: Durban, SA
Working Hours: EST (4pm - 1am SA time)
Essential background: Contact Centre leadership and experience in the leadership of Back Office operations.
Monthly salary: ZAR + monthly bonus + bens
You will be an experienced Contact Centre leader with experience of leading back office operations and in this role will have the following responsibilities:
Monitoring and evaluating campaign performance against KPI's relating to to sales & service
Motivating and inspiring managers, leaders and staff and facilitating exciting career development
Ensuring high levels of productivity and quality of service are maintained
Ensuring high levels of accuracy for each and every client record
Providing input into regular performan...
Location: Durban, SA
Working Hours: EST (4pm - 1am SA time)
Essential background: Contact Centre leadership and experience in the leadership of Back Office operations.
Monthly salary: ZAR + monthly bonus + bens
You will be an experienced Contact Centre leader with experience of leading back office operations and in this role will have the following responsibilities:
Monitoring and evaluating campaign performance against KPI's relating to to sales & service
Motivating and inspiring managers, leaders and staff and facilitating exciting career development
Ensuring high levels of productivity and quality of service are maintained
Ensuring high levels of accuracy for each and every client record
Providing input into regular performan...
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