Operations Manager

Job Responsibility:

1) Business Growth & Sales Performance

PAN India store performance (sales, profitability, KPIs) and deliver monthly/quarterly targets.

Drive store-level sales initiatives and local marketing execution in coordination with the marketing team.

Improve Average Ticket Size, Add-on, Conversion, Repeat customer experience, and peak-hour sales.

Monitor competition and market trends implement operational strategies accordingly.

2) Operational Excellence & SOP Implementation

Ensure strict adherence to Burger Farm SOPs/SOC across stores (FOH/BOH, kitchen, service, hygiene, equipment).

Standardise daily routines: shift planning, deployment, opening/closing, QSC checks, product holding, wastage

control.

Implement continuous improvement projects for speed of service, order accuracy, and guest complaints reduction.

Ensure effective store checklists, logbooks, CAPA (Corrective & Preventive Actions) and compliance...