Job Description
Lead a dedicated team as the Operations Manager of Guest Services at Fairfield by Marriott in St. John's, Newfoundland. Your focus will be to maintain exceptional standards of service across guest-facing areas.
In this pivotal role, you will guide both the Front Office and Food & Beverage teams, working towards operational excellence and a seamless guest experience. With a strong leadership presence, your aim will be to engage associates while enhancing service delivery from check-in through to departure.
Key Responsibilities:
• Train and develop Guest Services staff effectively
• Resolve guest complaints and enhance service recovery
• Foster communication for efficient operations
• Collaborate on F&B budgeting and cost controls
• Monitor departmental goals and performance metrics
Requirements:
• Minimum 4 years in leadership roles
• Strong background in food & beverage management
• Proficient in Mic...
In this pivotal role, you will guide both the Front Office and Food & Beverage teams, working towards operational excellence and a seamless guest experience. With a strong leadership presence, your aim will be to engage associates while enhancing service delivery from check-in through to departure.
Key Responsibilities:
• Train and develop Guest Services staff effectively
• Resolve guest complaints and enhance service recovery
• Foster communication for efficient operations
• Collaborate on F&B budgeting and cost controls
• Monitor departmental goals and performance metrics
Requirements:
• Minimum 4 years in leadership roles
• Strong background in food & beverage management
• Proficient in Mic...
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