Job Description

Description

Operational Leadership

  • Lead daily operations across the hotel, lodge, restaurant, pub, event centre, and supporting maintenance functions

  • Ensure consistent delivery of service standards, operating procedures, and brand expectations across all departments

  • Coordinate cross-functional operations to ensure smooth, seamless guest experiences

  • Drive ongoing operational improvements focused on efficiency, quality, and profitability

  • Oversee execution of maintenance, QA, and facility standards

    • Team Leadership & Development

  • Lead, mentor, and support a team of approximately 30–40 managers, supervisors, and frontline staff

  • Build a strong, accountable, guest-focused leadership culture across departments

  • Support recruitment, onboarding, training, and retention strategies

  • Hold departmental leaders accountable for perfo...

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