Operations Manager

Job Opportunity: Manager Operations- Travel Experience Mandate.

Location: Gurgaon

IGT Solutions is seeking a highly skilled and experienced Manager Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the GM/VP Global Operations and manage a large team of FTEs across multiple business accounts. Key Responsibilities:

• Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations.
• Lead and drive both strategic and tactical operational direction for the operations team to achieve business goals.
• Interact closely with client stakeholders and internal leadership to ensure customer satisfaction and business success.
• Ensure all key perform...