Operations Manager

The Driver Operations Manager is a key leader within the ops team, responsible for driving operational excellence across all facets of driver management. This role ensures high-performance execution of driver lifecycle processes—from onboarding and training to performance tracking and escalation resolution. The manager will own SOP development, optimize workflows, and lead cross-functional initiatives that elevate service quality, customer experience, and business scalability.

Core Responsibilities::

Driver Ops & Performance Management

• Own end-to-end driver ops, including training, and retention.
• Develop and execute structured training programs aligned with safety, service, and compliance standards.
• Monitor and improve driver KPIs such as On-time delivery rate, utilization, pick up time, Safety incident frequency, Customer satisfaction scores
• Conduct regular performance reviews and implement coac...