Job Description
Job Opportunity: Manager Operations- Travel Experience Mandate.
Location: Gurgaon
IGT Solutions is seeking a highly skilled and experienced Manager Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the GM/VP Global Operations and manage a large team of FTEs across multiple business accounts. Key Responsibilities:
Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations.
Lead and drive both strategic and tactical operational direction for the operations team to achieve business goals.
Interact closely with client stakeholders and internal leadership to ensure customer satisfaction and business success.
Ensure all key performance metrics are met, including Staffing Adherence , Schedule Adherence , Customer Experience scores, and more.
Lea...
Location: Gurgaon
IGT Solutions is seeking a highly skilled and experienced Manager Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the GM/VP Global Operations and manage a large team of FTEs across multiple business accounts. Key Responsibilities:
Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations.
Lead and drive both strategic and tactical operational direction for the operations team to achieve business goals.
Interact closely with client stakeholders and internal leadership to ensure customer satisfaction and business success.
Ensure all key performance metrics are met, including Staffing Adherence , Schedule Adherence , Customer Experience scores, and more.
Lea...
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