Operations Manager

Job Summary

We are hiring a Sr. Associate – Branch Operations to manage day-to-day branch activities, support sales operations, and ensure excellent customer service within the BFSI sector.

Key Responsibilities

Branch Operations

• Handle day-to-day branch operations and ensure smooth functioning.
• Coordinate with internal teams for timely execution of tasks.
• Maintain accurate records, MIS, and operational reports.
• Identify operational gaps and suggest process improvements.
• Ensure compliance with company policies and procedures.
• Maintain a safe and organized branch environment.

Sales & Customer Engagement

• Calling customers for policy revival activities.
• Provide sales support to the branch team.
• Cross-sell and up-sell insurance products to walk-in customers.
• Handle customer queries an...