Operations Manager for Video Game Account (Non-voice) - Onsite - Bacolod

Role overview

This role is responsible in managing the overall health of the project in terms of stakeholder management, staffing, performance, and continuous improvement which has direct impact to the overall client and employee satisfaction.

• Responsible for the deliverables associated with assigned Keywords Studios Player Engagement project
• Ensure that staffing is appropriate based on the client and business requirements and that schedules are appropriate to the volume or client coverage
• Responsible for creating invoices and the overall financial health of projects under him/her
• Create trend analysis on performance and other data that have direct impact to quality and efficiency.
• Foresee business risks and create preventative plans to safeguard the business.
• Implement and monitor metrics to evaluate the performance of the team and ensure that all KPIs are consistently met
• Responsible for client ...