Job Description
Elevate your career as an Operations Manager for Customer Service with Gate Gourmet, managing communications and support for airline accounts. Drive performance and satisfaction while ensuring compliance with customer service standards.
This pivotal role reports to the Senior Manager of Customer Service, serving as a key liaison between airline clients and the Gate Gourmet operations team. You will oversee account management, ensuring all communication flows smoothly and operational requirements are met. This position demands strong relationship-building skills and the ability to resolve conflicts intelligently and promptly.
Key Responsibilities:
• Oversee account management for airline clients
• Ensure compliance with service requirements and contracts
• Develop strong relationships with customer and unit staff
• Monitor and resolve disputes with effective communication
• Maintain prompt communication with customers and operation...
This pivotal role reports to the Senior Manager of Customer Service, serving as a key liaison between airline clients and the Gate Gourmet operations team. You will oversee account management, ensuring all communication flows smoothly and operational requirements are met. This position demands strong relationship-building skills and the ability to resolve conflicts intelligently and promptly.
Key Responsibilities:
• Oversee account management for airline clients
• Ensure compliance with service requirements and contracts
• Develop strong relationships with customer and unit staff
• Monitor and resolve disputes with effective communication
• Maintain prompt communication with customers and operation...
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