Job Description
Lead a dynamic team as Operations Manager, overseeing service center functions and supporting public needs. This is a hands-on position focused on operational excellence and client interactions.
As Operations Manager, you'll oversee daily service center functions, balancing leadership with frontline duties. With at least 7 years of management experience, you will guide a team of approximately 5 employees while ensuring compliance, accuracy, and professionalism. Your role is crucial in fostering a supportive environment and ensuring efficient service delivery to the public.
Key Responsibilities:
• Manage daily workflows and operations of the service center
• Lead hiring, scheduling, training, and performance management
• Interact with clients, explaining processes clearly
• Conduct interviews to collect detailed incident information
• Collaborate with partner personnel to solve operational issues
Requirements:
• 7+ years in management, preferably in customer-f...
As Operations Manager, you'll oversee daily service center functions, balancing leadership with frontline duties. With at least 7 years of management experience, you will guide a team of approximately 5 employees while ensuring compliance, accuracy, and professionalism. Your role is crucial in fostering a supportive environment and ensuring efficient service delivery to the public.
Key Responsibilities:
• Manage daily workflows and operations of the service center
• Lead hiring, scheduling, training, and performance management
• Interact with clients, explaining processes clearly
• Conduct interviews to collect detailed incident information
• Collaborate with partner personnel to solve operational issues
Requirements:
• 7+ years in management, preferably in customer-f...
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