Operations Manager

About the Role

Provides support and guidance to operations staff so that the company’s goals and objectives are achieved.

Responsibilities

• Prepares monthly scorecards and performance appraisals of Team Leaders, and/or Operations Supervisors, ensuring timely submission of division's/subordinates' performance reports.
• Leads the review and analysis of the group’s performance to identify strengths, profit opportunities, and possible areas for improvement.
• Recommends and/or approves employee movements for subordinates.
• Guides team members on a regular basis ensuring that they are properly equipped with needed knowledge and skills.
• Conducts various developmental activities (including coaching, one-on-one discussions, feedback sessions) to ensure that team members are developed to perform key roles within the team.
• Coaches Team Leaders and/or Operations Supervisors on performance areas as needed.
<...