Operations Manager (Cold Storage Warehouse)

JOB PURPOSE

• Ensure that all 5M’s (Manpower, Material, Machine, Methods and Measures) are aligned with towards achieving set KRA’s coming from management and clients


• Ensure generation of maximum profitability from the operations

DUTIES AND RESPONSIBILITIES

Operations Management

• Enhance / develop operations system by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures, equipment utilization and inventory management;


• Perform account management activities to ensure client retention; together with the Operations Supervisor, ensure that all clients’ inquiries, requests and concerns are being attended and addressed;


• Help achieve excellent customer experience by ensuring that the required services by the client are delivered timely (within SLA) and with quality;


• Handles ...