Operations Manager

Job Summary

Daily dispatching, load planning and monitoring, route utilization to achieve high service levels. Main customer contact. Major focus on DOT and safety compliance, monitoring preventative maintenance, KPI reporting, and payroll confirmation. Driver coaching for retention.

Essential Duties and Responsibilities

· Confer with customers or supervising personnel to address questions, problems, or equipment.

· Monitor and respond to all incoming communication (phone, email, etc.) in a timely manner.

· Monitor personnel and driver utilization to coordinate service and schedules.

· Driver coaching in the areas of employee retention, customer satisfaction and service, safety awareness and worker' compensation management.

· Schedule or dispatch drivers to appropriate locations, according to customer requests, specifications, or needs, using Qualcomm devices or telephones.

· Confer with customers or supervising person...