Operations Manager

Job Title: Operations Manager

Account: BFSI

Salary: Max of 110K

Work location/Set up: Onsite , Cebu

Shift Schedule: GY

Job Description:
Manage and lead a team of customer service representatives, ensuring they are equipped with the necessary skills and resources to deliver outstanding service

Monitor and analyse key performance metrics to identify opportunities for process improvement and drive operational excellence

Collaborate with cross-functional teams to develop and implement strategies that enhance the customer experience

Liaise with clients to understand their evolving needs and translate them into actionable plans

Foster a positive and engaged work culture, supporting the professional development of your team

Ensure compliance with all relevant policies, procedures and regulatory requirements

Contribute to the continuous improvement of our service delivery, leveraging data-driven insights

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