Job Description
Job Title: Operations Manager
Account: BFSI
Salary: Max of 110K
Work location/Set up: Onsite , Cebu
Shift Schedule: GY
Job Description:
Manage and lead a team of customer service representatives, ensuring they are equipped with the necessary skills and resources to deliver outstanding service
Monitor and analyse key performance metrics to identify opportunities for process improvement and drive operational excellence
Collaborate with cross-functional teams to develop and implement strategies that enhance the customer experience
Liaise with clients to understand their evolving needs and translate them into actionable plans
Foster a positive and engaged work culture, supporting the professional development of your team
Ensure compliance with all relevant policies, procedures and regulatory requirements
Contribute to the continuous improvement of our service delivery, leveraging data-driven insights
What we're looking for:
Proven track record of ...
Account: BFSI
Salary: Max of 110K
Work location/Set up: Onsite , Cebu
Shift Schedule: GY
Job Description:
Manage and lead a team of customer service representatives, ensuring they are equipped with the necessary skills and resources to deliver outstanding service
Monitor and analyse key performance metrics to identify opportunities for process improvement and drive operational excellence
Collaborate with cross-functional teams to develop and implement strategies that enhance the customer experience
Liaise with clients to understand their evolving needs and translate them into actionable plans
Foster a positive and engaged work culture, supporting the professional development of your team
Ensure compliance with all relevant policies, procedures and regulatory requirements
Contribute to the continuous improvement of our service delivery, leveraging data-driven insights
What we're looking for:
Proven track record of ...
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