Job Description

Job Title: Operations Manager - BPO

Experience: Minimum 6 years

Location: Cebu City

Skills and Experience:

  • Excellent written and oral communication skills
  • 6+ years of experience in a leadership role for contact centers, Mortgage Domain
  • Must have experience in
    US Mortgage
    .
  • Strong information analysis and ability to interpret capabilities (ability to present detailed technical analysis, assumptions, and recommendations succinctly)
  • Exceptional problem solving, task prioritization, follow-up, and quick learner
  • Ability to work in a fast-paced, high-pressure environment with dedication, passion, and motivation
  • Good exposure to MS Office (Excel and PPT)
  • Confidence and skillful negotiating skills
  • Experience starting up a new business in BPO – preferably in BFSI industry a plus
  • Able to work either in Mandaue or Cebu City site.

Qualification:

  • Bac...

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