Operations manager - bpo

We are working with one of the leaders in their field to assist them in the search for an inspirational Contact Centre Operational Manager who has a demonstrable background in leading Customer Contact operations.

Location: Durban, SA. (Relocators will not be considered)

Working Hours: EST (4pm - 2am SA time) US Campaign experience Essential

Essential background: Contact Centre leadership and a mindset towards Data, Insights, and First Contact Resolution (FCR) improvement. You MUST have experience in an Operations Manager role for a BPO

Monthly salary: 35 - 40 ZAR + monthly bonus + bens

You will be an experienced Contact Centre leader with experience of leading back office operations and in this role will have the following responsibilities:

Monitoring and evaluating campaign performance against KPI’s relating to to sales & service Motivating and inspiring managers, leaders and staff and facilitating exciting career development Ensur...