Job Description

Description

So what does an Operations Manager do? Think of yourself as the leader of your department, helping Teammates and Team Leaders reach their fullest potential and meet their KPIs/Targets consistently to make sure that they deliver a Ridiculously Good customer experience to our clients.

Imagine going to work with one thing on your mind: solving operational business issues through innovation. Your tasks center on managing relationships with Teammates and Team Leaders, and developing their daily work-related skills and practices.

As an Operations Manager, you will;

  • Devise effective plans on how each Teammate and Team Leader could reach their targets;

  • Identify the strengths and weaknesses of Teammates and Team Leaders and guide/develop them accordingly;

  • Assign tasks that would capitalize Teammates' and Team Leaders' strengths while addressing their weaknesses; and<...

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