Operations Manager

About the Role

To take full ownership of the business units operations (Visa Centre), ensuring efficient service delivery, process compliance, and customer satisfaction at the Visa Application Centre (VAC). The Operations Manager/Visa Center Manager is directly responsible for managing day-to-day operations, team performance, and maintaining professional relationships with the respective Diplomatic Missions, while aligning with the strategic direction provided by the Country Manager.

Key Responsibilities

• Manage the day-to-day operations of the business unit, ensuring smooth functioning and full accountability for the units profitability
• Drive achievement of revenue and targets set by the company for the unit/VAC
• Develop, monitor, and control the Units profitability
• Ensure strict compliance with all operational processes and service level agreements (SLAs) within the Unit
• Mentor and guide teams to ad...