Operations Manager

Job Scope
Leadership & Strategy
• Provide strong and inspiring leadership to drive operational efficiency, productivity, and organizational excellence.
• Establish, review, and develop policies, SOPs, and operational strategies across all departments.
• Support HODs in setting departmental goals, KPIs, and performance standards.
• Work closely with the Directors to align operations with company values, mission, and strategic plans.
• Identify operational challenges and implement process improvements to increase efficiency and reduce costs.
Technical & IT Operations
• Oversee and monitor server storage systems, data backups, and IT infrastructure, ensuring stability and compliance.
• Liaise with IT service providers and technical teams to resolve issues, optimize performance, and maintain data integrity.
• Ensure regular technical performance reviews, maintenance schedules, and system upgrade planning.
Warehouse & Logistics Management
• Manage invento...